TESTIMONIALS
What others are saying
Ralphette White,
VP CS Deepgram & 2023 Customer Success Leader of the Year - Americas
Jan’s mentorship has driven me toward a more strategic and impactful approach to leadership. I’ve not only learned to navigate the challenges unique to my identity, but have also honed the skills necessary to create meaningful change within the tech industry. I am incredibly grateful to Jan– my mentor, advocate, and catalyst for success.
Percy Rose,
Head of Digital CS, NVIDIA
Jan brings a wealth of knowledge about the CS industry to the table, and understands how to get you to the next level in your career. She will challenge you, but also meet you where you are at. I am thankful for my experience with Jan because she truly helped me expand my mindset regarding what is possible for me in my career. If you are ready to put in the work, I highly recommend her!
Jennifer Peters,
VP CS & CS Leader of the Year 2022
The biggest learning for me was the systematic approach. I feel every time I start in a new organization, I look at "everything" but it is difficult for me to explain why. Jan’s methodology really helped me understand why I do certain things and then explain it to my CEO or board in terms they understand.
I also really liked the data/ number content, I have been struggling for a while with “cost to serve” and this really put me in the right direction. In Europe, many CS leaders struggle to have conversations with their CFO's because we are not so good with numbers and I feel so much more confident now.
Jay Sanchez,
Head of CS, LeanLaw
Jan Young’s Customer Success Business Leadership Accelerator
demystified executive strategy and empowered me as a new CS leader. The program gave me the tools, confidence, and knowledge to align Customer Success with revenue growth, scale initiatives like Customer Success Qualified Leads, and improve communication with our CEO and board.
With Jan’s personalized coaching, I applied these concepts to grow our NRR from 102% to over 110%, unlocking customer revenue opportunities. This program strengthened my leadership, earned trust across the organization, and opened doors to greater influence and impact.
